Honest Answers to all of your Auto transport Questions
At eShip, we want to make your move as simple as possible for you. Here are a few of our most frequently asked questions!
How much lead-time is necessary?
Is my vehicle insured?
What if my vehicle is damaged?
The bill of lading is the report that the driver will fill out on pickup, denoting if there is any pre-existing damage. Any damage that occurs in transit must be entered on this report on delivery. Failure to do so could seriously affect your damage claim, so we cannot stress this enough. Look your vehicle over thoroughly when you receive it. The bill of lading is a document that releases the carrier of liability once signed at delivery.
Do I have to be there or can someone else give/receive my vehicle?
Is my service fee refundable?
Why are the prices I am getting all over the map?
What goes into the prices I am getting quoted?
How does this industry work then?
Are my dates guaranteed?
We than put you in direct contact with your carrier and the carrier and or driver will typically call you the afternoon or evening before your pickup and delivery (they won’t just show up unannounced, and if they do we want to hear about it). However, drivers are out on the road battling traffic, weather and any number of other issues that can throw off their pickup and delivery projections from time to time.
If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.
How long does transport take?
What kind of carrier is it?
Is it door to door?
Can I pack items in my car?
You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. That fact is that items of that amount are fairly common and the department of transportation is probably not going to split hairs and fine the trucker over items of that amount, provided they are not over their weight limit.
What about my other questions? Contact us today to learn more!
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