What to Ask Before Hiring an Auto Transport Company

What to Ask Before Hiring an Auto Transport Company – Part 2

This article is the second part of a two-part article. If you haven’t read the first part, What to Ask Before Hiring an Auto Transport Company – Part 1, be sure to check that out before proceeding below.

As established in the previous article, it is important to ask the right questions before you decide to hire an auto transport company. This is important so that you know that the company can meet all your needs and guarantee the safety of your vehicle.

Below, we give more questions that you can ask the auto transport companies before you work with them. These questions will help you further gauge the companies and select the best one.

9. What Is Your Cancellation Policy?

Knowing the company’s cancellation policy is important before you book an order with them. Ask about their refund policies in case of a canceled or delayed shipment, and find out if they charge any additional fees for last-minute cancellations.

10. How Do I Track My Vehicle during Transport?

Many auto transport companies offer tracking services so that customers can monitor the progress of their vehicles throughout transit. Ask how you can access this service and what information will be provided when it comes to updates on delivery times and locations along the way.

11. What Do I Need to Do to Prepare My Vehicle?

Before your vehicle is shipped, be sure to follow the company’s instructions for preparing your car for transport. This may include cleaning the vehicle, disconnecting the battery, draining the fuel tank, and removing any loose items from the vehicle. It’s also important to check the company’s requirements for insurance coverage to ensure your vehicle is properly protected during transit.

12. Do You Have References I Can Talk To?

Many auto transport companies provide references so you can speak to other customers and get an idea of their experience with the company. Read reviews from eShip Transport customers on BBB, Consumer Affairs Reports, and Google.

Ask for names and contact information of customers who have used the service in the past and be sure to ask about their experience with pickup and delivery times, customer service, and any other questions you may have.

13. What Documents Do I Need to Provide?

Most auto transport companies require proof of ownership, such as the vehicle’s title or registration, as well as proof of insurance. You may also need to provide a copy of your driver’s license, proof of address, and contact information. Be sure to check with the transport company to make sure you have all the required documents before the transport begins.

If you don’t have a title, read: Shipping a Car Without a Title

14. What Safety Protocols Do You Have in Place?

Safety is a key concern when it comes to transporting a vehicle. Make sure that the auto transport company you choose has the necessary protocols and measures in place to ensure that your vehicle is transported safely and securely.

15. How Much Experience Do You Have In Auto Transport?

It is important to determine how much experience the auto transport company has. Experienced companies will have a better handle on the process and be better equipped to handle any potential challenges that may arise. eShip Auto Transport has consistently been rated one of the best car shipping companies for auto transport. Fill out the form below for a fast, free, and easy auto transport quote!

16. Do You Offer Discounts or Other Incentives?

Some shipping companies may offer discounts or other incentives, such as priority shipping or a guarantee of delivery. Ask the company if they offer any special deals or discounts to help you save money.

17. How Will You Handle Any Problems That Arise during Transport?

Ask the auto transport company to provide details on how they handle any problems that may arise during transport. Make sure the company has a plan to address any issues that may arise.


It is important to ask an auto transport company a few key questions before working with them. By asking the questions we have mentioned, you can be assured that you are working with the best one for you.

If you need an auto transport company in the USA, you can work with us at eShip. We will deliver your vehicle wherever it needs to be, safely. Get in touch with us to book our services.

What to Ask Before Hiring an Auto Transport Company
What to Ask Before Hiring an Auto Transport Company